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Tennis Concierge - PT

  • Job Tracking ID: 512600-785194
  • Job Location: LOS ANGELES, CA
  • Job Level: Any
  • Level of Education: Any
  • Job Type: Part-Time/Regular
  • Date Updated: August 10, 2021
  • Years of Experience: Not Applicable
  • Starting Date: ASAP



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Job Description:

About the Position

The Tennis Concierge greets members, guests, and teammates at the Club’s tennis desk. This is a customer-service intensive position and one that is very important, as this individual is often the first person most people interact with at our Club.

About The Riviera Country Club

Opened in 1927, The Riviera Country Club has a storied history and its championship golf course is world-renowned. The Tennis Club opened in 1963 and has hard, clay and practice courts, along with programs for all levels of play. We are passionate about the sophisticated elegance of our amenities and service. Our Members enjoy the "Riviera Lifestyle", which includes the philosophies of Respect Life, Healthy Life and Enjoy Life. We’re equally passionate about living our vision, mission and principals which start and end with "Only the best is good enough". The vision is embodied in our employees, who are carefully screened, selected and trained.

About You

You are naturally a friendly, out-going person, loaded with enthusiasm. Your positive attitude and smile are infectious to those you interact with. Whether you’re answering phones, interacting with our Members, or doing other errands, your positive attitude never wilts. You understand and live by the concept of being a "team player, making sure that collaboration is essential to your success, as well as the success of those who work with you. You care innately about people and your goal is to please our Members and guests. "It’s not in my job description" is not part of your professional vocabulary.

Objectives/Accountabilities

  • Providing consistent, unparallel welcoming service in person, on the telephone or via email.
  • Greeting members/guests as they enter the Club and checking members in for their court reservations.
  • Adhering to the standards of excellence and guidelines set in the employee handbook, Club policies and procedures, coaching, training and correcting where needed.
  • Maintaining a professional and high-quality service-oriented environment at all times.
  • Familiarizing yourself with regular club activities, as well as special events and requests. Ensuring court reservations align with any special requests. Greeting members/guests upon arrival and escorting to courts if appropriate.
  • Attending monthly department meetings and making sure you embody our Standards of Excellence, Core Values, Mission and Vision and promoting a strong team atmosphere and culture.
  • Being aware and able to enforce all fire-life-safety procedures. Remaining current in all updates with regards to new procedures and training. Ensuring staff is fully trained in emergency procedures.

Experience and Skills:

Preferred Knowledge/Qualifications

  • Minimum of 2 years customer service experience
  • Able to handle multiple tasks simultaneously in a consistent professional manner
  • Excellent customer skills, superior interpersonal skills, and highly motivated
  • Excellent written and verbal skills
  • High proficiency in MS Office and aptitude for quickly learning other software programs

Please note this position may be required to work Weekends and Holidays.

Other duties as directed by the Director of Tennis.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

FLSA Designation: Part-time, non-exempt role

Experience: Minimum 2 years (Preferred)

Grooming

All employees must maintain a neat, clean and well-groomed appearance per club standards.

Job Benefits:

Offerings

  • Competitive salary
  • 401(k) plan
  • Employee Assistance Program
  • Complimentary parking
  • Dynamic, beautiful working environment in sunny Los Angeles area